Last Updated: August 2026

We offer delivery to selected destinations worldwide. Below you will find information regarding the preparation, dispatch and delivery of your order.

Order Preparation

Orders are carefully prepared within 1–3 business days following confirmation of payment.

Orders are prepared Monday through Friday, excluding public holidays.

During periods of exceptional demand, including collection launches and seasonal periods, preparation may require additional time. Should this occur, we will keep you informed by email.

Delivery

Available delivery methods, estimated delivery times and applicable shipping costs are presented at checkout according to the destination provided.

Delivery times are estimates and may vary depending on destination, carrier and circumstances beyond our reasonable control.

Shipment Confirmation

Once your order has been dispatched, you will receive a confirmation by email together with tracking information, where available.

Please allow the carrier time to register the shipment before tracking becomes active.

International Orders

International orders may be subject to customs duties, import taxes, VAT or other local charges in accordance with the regulations of the destination country.

Where such charges are not included at checkout, they may be payable by the recipient upon importation.

Customs procedures and associated charges are determined by the relevant authorities and are outside the control of AySal Studios.

Delivery Information

Please ensure that your delivery details are complete and accurate when placing your order.

If an order cannot be delivered due to incomplete or incorrect information provided by the customer, additional delivery charges may apply where permitted by applicable law.

Delivery Issues

Should your order arrive damaged or fail to arrive within the expected delivery period, please contact our Client Services team at contact@aysalstudios.com

For damaged deliveries, we kindly ask that you retain the original packaging and provide photographs of both the packaging and the item, together with your order number.

Our Client Services team will review the matter and assist you with the appropriate next steps.

Returns

Information regarding returns, refunds, exchanges and applicable cancellation rights is available in our Returns & Refund Policy.

Client Services

For assistance regarding your order or delivery, please contact us at contact@aysalstudios.com